In Kenya’s dynamic banking sector, where millions of citizens and businesses rely on financial institutions for daily transactions, savings, and credit, effective mechanisms for addressing customer grievances and protecting deposits are essential. These systems bridge the gap between powerful institutions…
In Kenya’s dynamic banking and finance sector, Micro, Small, and Medium Enterprises (MSMEs) form the backbone of economic activity, employing millions and driving innovation across counties. Yet accessing affordable credit remains a persistent hurdle for many of these businesses, particularly…